Return and Refund Policy

Thank you for shopping at Unloom Wellness. We appreciate the trust you have placed in us, and we are committed to providing you with a satisfying shopping experience. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.


  1. 30-Day Satisfaction Guarantee:
  • We offer a 30-day satisfaction guarantee on all Unloom Wellness products. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund or exchange.
  1. Return Process:
  • To initiate a return, please contact our customer service team at [contact email/phone number]. Our team will guide you through the return process and provide you with a return authorization (RA) number.
  1. Return Conditions:
  • The returned product must be in its original packaging, unused, and in the same condition as received. Any product that is damaged, incomplete, or not in its original packaging may not be eligible for a refund.
  1. Return Shipping:
  • Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.


  1. Refund Processing:
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  1. Refund Eligibility:
  • Refunds will be issued for the purchase price of the returned product, excluding any shipping or handling fees. The refund will be processed to the original payment method used for the purchase.
  1. Late or Missing Refunds:
  • If you haven’t received a refund within the expected timeframe, please check your bank account first. Contact your credit card company or bank, as there may be a processing delay. If the issue persists, contact us at [contact email/phone number].


  1. Product Exchanges:
  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, contact our customer service team at [contact email/phone number] for assistance.


  1. Order Cancellations:
  • If you wish to cancel your order, please contact us as soon as possible. Once the order is shipped, it cannot be canceled. In such cases, you may proceed with the return process as outlined in this policy.

Contact Information:
For any questions or concerns regarding our return and refund policy, please contact our customer service team at [email protected]

Note: Unloom Wellness reserves the right to update or modify this return and refund policy at any time without prior notice.